BPO, News, Outsourcing

Global service providers hit five year high

Restructuring initiatives such as those recently undertaken by HP, IBM and Dell have contributed to the highest growth of operating margins for global service providers in five years; this trend will likely continue as other global service providers follow suit, striving for more focused and profitable service portfolios.

Among other trends expected to shape the market outlook for the remainder of this year and into the next are the following:

  • Sluggish demand for outsourcing from traditional source markets and industry verticals;
  • Increased activity in set-ups and expansions of Global In-house Centers (GICs), led by well-known companies such as AstraZeneca, Cisco and Bacardi; and
  • Reduced location activity in tier-2 cities in Latin America due in part to risk perceptions.

These findings and more are discussed in the report, Market Vista™ Q3 2014. The Market Vista Q3 2014 report provides data and analysis highlighting the key trends and developments in the fast-evolving global offshoring and outsourcing market. The report focuses on outsourcing transactions, location trends, and service provider developments.

See more at: http://www.theoutsourcing-guide.com

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