BPO, Contact Centre, Customer service, Human resources, Outsourcing

What are Filipinos like?

By Derek Stewart

When Australian SMEs are considering hiring offshore staff in the Philippines, sooner or later, they will ask me: “What are Filipinos’ like?

Let’s pause for a moment and reverse the question to one I am often asked by Filipinos, as an Aussie expat living in the Philippines: “What are Australians’ like?

Wow. Where to begin? It depends on who they are, where they’re from, what they do, how old they are and more. Aussies are famously laid back, but what about the city slickers in Melbourne and Sydney CBDs? Life sure moves quickly there. Just try standing still on a train station escalator during peak hour.

What about the quality of their work? Their work ethic? Their honesty? Their integrity? Will they steal or cheat?

When I was backpacking through the USA more than one hostel had a “No Australians” hiring policy. Too often they would agree to have guests work a half day in exchange for free accommodation, only to have the Aussies being too hungover to show up. This happened enough that they refused to entertain job applications from any Australians. While not always on your best behaviour when travelling abroad for fun and adventure, it’s interesting to see the perspective that people abroad have of Australians in some circumstances.

What about accents and the quality of their English? Are they difficult to understand and will it cause frustration?

Many Australians are turned down from teaching English in Asia because they don’t have a desirable American accent. The people running the school think they’re talking with marbles in their mouth, butchering proper English by replacing perfectly good words with incomprehensible slang. They apologise but explain it’s not something they would want their students to accidentally copy.

What about salaries and price as a reflection of quality? Surely you get what you pay for?

Australians have some of the highest wages in the world, which would logically make them the best performing workers in the world? Right? Well, that depends on if you have tried to source talent from other parts of the world as a point of comparison. You need to examine how the quality compares, how the cost compares, and by the mix of the two, which yields better overall value for your business.

Read full story visit http://www.theoutsourcing-guide.com/article/filipinos-like/


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