BPO, Contact Centre, Customer service, Outsourcing

Australia’s Acquire buys Shore Communications

Australian BPO provider, Acquire, has completed its acquisition of Philippine based Shore solutions. Acquire’s global workforce is now 7,000+, expanding the organisation’s global foot print. The acquisition also expands acquires capabilities in Human Resource Outsourcing (HRO) and Knowledge Process Outsourcing (KPO).

Mergers, acquisitions and takeovers have been part of the business world for centuries. In today’s dynamic economic environment, companies are often faced with decisions concerning these actions-after all, the job of management is to maximise shareholder value. Through mergers and acquisitions, company can develop a competitive advantage and ultimately increase shareholder value.

Whats unusual in this case is that its an Australia BPO doing the takeover and it signals the birth of a new major league player on the BPO scene. The move positions the merged operation for a seriopus tilt at international growth especially as it intendes to open up in the USA in 2015. One of the resaons that companies take over other companies is to diversity service offerings and expand new revenue streams. This offers opportunities to increase revenue and sales  as well as creating a more international presence.

Scott StavretisScott Stavretis, CEO of Acquire BPO and Shore Solutions, comments “The acquisition of Shore offers several exciting opportunities forAcquire in diversifying our current service offering and bolstering our revenue. In particular, Shore is a market leader in Human Resource Outsourcing (HRO), Knowledge Process Outsourcing (KPO),IT and Professional Services.This really complements Acquire’s outsourcing capabilities.“

Shore’s CEO Darcy Lalonde and executive director, Jonathan Smith will be joining Acquire’s executive leadership team. Stavretis states “I am extremely pleased that the current executive directors of Shore, Darcy Lalonde and Jonathan Smith, whoare both well-respected industry leaders, have committed to the future of Acquire and Shore, leveraging the combined groups’experience. Additionally, Acquire’s capital can enable them to continue the rapid expansion of Shore’s contact centre and BPObusiness.”

Shore, established in 2005 as a consultancy for companies looking to offshore their operations. Shore offers contact centre, BPO, IT and professional services to clients globally, including Australia. Acquire, also established in 2005, provides contact centre and BPO services with facilities in Australia and the Philippines.

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