BPO, Contact Centre, Outsourcing

The Outsourcing Guide’s Martin Conboy in global top 5

Call-centres.com an influencial UK based outsourcing resource site ran the inaugural contest to determine, who are the most influential people in call centre outsourcing?
Rob O’Malley the architech behind the contest and the principle of call-centres.com said, ”We work in environments which are incredibly challenging. Clients have incredibly high expectations and when we pull out all the strings to hit them, the challenge to hit them again starts the very next day. Things which would often takes weeks or months to set up in a traditional environment have to be done within days but at the same time, we have constant downward pressure on our costs. Our industry goes through rapid changes which would be unimaginable in many industries & with relatively few barriers to entry, the industry is about as competitive as it can get. “

He congratulated all of the nominees,”We’re (The Industry) doing a good job but because of the environment we work in, we don’t hear it as often as we should. So this award is to help recognise the superb job we do in tough conditions and due to the popularity, I have decided that it should become an annual award.”

The top eight in ranking order are

Jojo Uligan (Executive Director – The Contact Center Association of The Philippines)

Nathan Barton (Head of Client Delivery – Echo Managed Services)

Deanna Giner (VP Operations, Startek)

Peter Venn (Independent Consultant)

Martin Conboy (TheOutsourcing-guide.com )

Alan Graham (Chief Commercial Officer – Mindpearl)

Humphrey Davis (Consultant at Everything Everywhere)

James Hinchliffe (CEO of Voice)

Martin Conboy said. “ Its a great honour to be recognised by ones peers. It never occurred to me and our team of writers in the Philippines and Malaysia and contributors around the world that so many people across the globe would read what we write. Naturally we need to recognise all of the other people who were nominated and who people voted for. This type of industry recognition reflects how far as an industry we have come and it is proof that outsourcing is now a legitimate of the business landscape.”

Read more news about Outsourcing. Visit http://www.theoutsourcing-guide.com/


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