BPO, Contact Centre, Customer service, data analytics, IT outsourcing, Outsourcing

Business Process Modeling your recruitment practices

By Martin Conboy

business-process-modellingFor BPO service companies in today’s ultra competitive business environment, a focus on efficiency is more important than ever before. Cost management and business processes optimisation are essential considerations for company’s to support their bottom line.

Business Process Modeling (BPM) is the mapping out of a company’s processes with the goal of improving their efficiency. BPM is commonplace in operations management, however it’s value transcends into all areas of business operations.

Sophisticated outsourcing organisations are starting to understand their cost per hire (CPH) as a metric to manage costs in the recruitment process. Not counting the actual sometimes huge amounts of money spent on marketing and promotions to get people to actually apply for a position, the actual costs associated with screening and processing applicants is a daunting number. In the Philippines best practice is about US $5 per actual hire. In first world countries it’s considerably more.

Given the unbelievable wastage, on average only 3% of ICT/ BPO applicants actually get hired, managing the hiring costs is an important KPI. However it is not well understood in many organisations.

The Recruitment Process needs Recruitment Process Modeling

A company’s recruitment process is no different than any other business process in the sense that the steps can be mapped out and analysed for efficiency gains. Which leads us to: Recruitment Process Modeling.

A successful job applicant will move through a number of steps from the time they apply through to their on boarding and training. Any inefficiency in the recruitment process can have a negative impact on the company’s bottom line, while also wasting every body’s valuable time. Most organisations have a ‘hidden factory’ that sits underneath the real company and does all of the rework and duplication of effort that no body is paying for.

Many companies overlook the importance of a streamlined and efficient recruitment process, but savvy business executives and managers realize that this is no different than any other business process.

How Efficient is your Company?

Now is the time to answer one very important question: when was the last time you examined the efficiency of your company’s recruitment process and sheeted it home to a cost per hire?

Thanks to the use of human resource technology that leading players like Canadian software company VidCruiter have developed, companies of all sizes now have the means to apply Recruitment Process Modeling to the recruitment process.

This is beneficial for a number of reasons:

  • Ability to map out the recruitment process in an easy to follow workflow system
  • Automate tedious steps such as reference checks and phone interviews
  • Find ways to do away with inefficient processes, such as by replacing phone interviews with asynchronous video interviews

For many years, companies of all sizes have been ignoring the fact that Business Process Modeling can improve the efficiency of the recruitment process. Now things have changed!

Once your model is in place then you can automate most of the steps in the recruitment cycle.

By automating the process, both interviewers and interviewees are endorsing the fact that efficiency and engagement is better than ever before.

Making changes to an automated recruitment process can help any company save considerable time and money, while eliminating inefficient tasks that often times weigh down all parties involved.

After all who can afford the cost of that hidden factory

Recruitment Process Automation is here to stay and it starts with Recruitment Process Modeling.


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